Pet Shop's Refund Policy
At our Pet Shop, we strive to provide the best products and services for you and your beloved pets. We understand that sometimes returns and refunds may be necessary, and we have a straightforward Refund Policy to ensure your satisfaction.
If you are unsatisfied with a product purchased from our store, you may request a refund within 10 days of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Please note that certain items, such as perishable goods or personalized products, may not be eligible for a refund due to their nature. Additionally, we do not accept returns on pet food, treats, or medications for safety and hygiene reasons.
To initiate a refund, please contact our customer support team with your order details and reason for return. We will guide you through the process and provide you with further instructions.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be issued to the original payment method used for the purchase.
We value your trust and satisfaction, and we are committed to resolving any issues promptly and fairly. For more information or clarification, please refer to our full Refund Policy on our website or contact our customer support team.