Delivery Policy

At PetShops.ae, we are committed to providing a seamless shopping experience for you and your pets. Our delivery policy outlines the terms and conditions related to the shipping and delivery of our products.

Delivery Options

We offer several delivery options to suit your needs:

Standard Delivery

• Timeframe: 2-5 business days
• Cost: Free for orders over AED 100. A delivery fee of AED 10 will be charged for orders below AED 100.

Delivery Locations

We deliver across the UAE, including major cities and remote areas. Please ensure your delivery address is accurate and complete to avoid any delays.

Order Processing

• Orders are processed and shipped during our business hours: Saturday to Thursday, 9 AM to 6 PM.
• Orders placed on Fridays or public holidays will be processed the next business day.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order status through our website or the courier’s tracking portal.

Delivery Attempts

• Our courier will attempt delivery twice. If you are unavailable, they will contact you to reschedule.
• If delivery is unsuccessful after two attempts, your order will be returned to us, and additional shipping charges may apply for re-delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service within 48 hours of receiving your order. We will arrange for a replacement or refund as needed.

Contact Us

If you have any questions or need assistance with your delivery, please reach out to our customer service team at info@petshops.ae or call us at +971 58 240 4088

Thank you for choosing PetShops.ae! We look forward to serving you and your pets.