Pet Shop's Cancellation Policy

1. Order Cancellation by Customer:

  • Before Shipment:
    • Customers can cancel their order before it is shipped. To cancel, please contact our customer service team at info@petshops.ae or WhatsApp us at +971 58 240 4088 with your order details.
    • If the cancellation request is received before the order is shipped, a full refund will be issued to the original method of payment within 5-7 business days.
  • After Shipment:
    • Once an order has been shipped, it cannot be canceled. Customers may need to follow our return policy to send back the item after it is delivered.

2. Order Cancellation by petshops.ae:

  • Out of Stock:
    • In rare cases where the ordered item is out of stock or unavailable, petshops.ae reserves the right to cancel the order. Customers will be notified via email or phone, and a full refund will be issued to the original method of payment within 5-7 business days.
  • Fraud Prevention:
    • For security purposes, if an order is flagged as potentially fraudulent, petshops.ae reserves the right to cancel the order. Customers will be notified, and a full refund will be issued to the original method of payment within 5-7 business days.

3. Refund Process:

  • Payment Method:
    • Refunds will be processed using the same payment method used during the purchase.
    • Please allow 5-7 business days for the refund to be processed and reflected in your account.

4. Non-Returnable Items:

  • Certain items are non-returnable and non-refundable. These include:
    • Opened or used perfume bottles.
    • Items purchased on sale or with a discount.
    • Gift cards and vouchers.

5. Contact Information:

  • For any questions or concerns regarding order cancellations, please contact our customer service team at:
    • Email: info@petshops.ae

6. Policy Updates:

  • petshops.ae reserves the right to update or modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order on petshops.ae, you agree to the terms and conditions of this cancellation policy.